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What is Trustee?
Trustee is the easiest and the safest way to store, purchase, and sell cryptocurrencies with a Visa/MasterCard. Worldwide, over 500.000 users credit and use Trustee.
The application provides the connection to DeFi services and supports multiple coins, staking, NFTs, and thousands of custom tokens referring to various blockchain services.
Trustee is an open-source technology available to both Android and iOS users. The service has no access to the accounts or personal data of its users and neither participates in nor influences any operations.
Which coins and tokens can I store with Trustee?
Trustee supports over 30 blockchain services, including Bitcoin, Ethereum, Monero, Binance Chain, Tron, Solana, Polygon, Harmony, Fantom, Velas EVM, Ethereum Classic, Litecoin, Ripple, Stellar, Dogecoin, VeChain, Bitcoin Cash, Bitcoin Gold, Bitcoin SV, Verge, FIO, Ambrosus и др, а также протоколы 2-го уровня: MetisDAO, ETH Optimism.
The application provides an opportunity for personal (custom) token integration, including Tether OMNI, ERC20, TRC20, BEP20, Polygon, Solana, VLX20 based tokens.
Which coins can I stake with Trustee?
Trustee supports staking of Tron, Solana, and VeChain coins.
Can I store NFTs with Trustee?
Trustee supports transfers and storage options of Ethereum, Polygon, Binance Smart Chain, Harmony ONE, Ropsten и Rinkeby based tokens.
Do I need to complete verification to use Trustee?
Trustee is an anonymous crypto wallet and doesn’t require any verification process (KYC).
How can I create a crypto wallet with Trustee?
The wallet is ready to use. Please, follow the notification on a home screen and ensure you’ve saved your recovery phrase. You can find a detailed manual with pictures here.
How can I add a token to Trustee?
To add a cryptocurrency to the home screen, tap the “Add Asset” button, then select the needed asset from the drop-down list and enable it.
After synchronization, the asset will be available on the home screen and ready to use.More
Where can I find my wallet address to receive cryptocurrency?
To receive cryptocurrency, it is required to provide the sender with the address of your wallet. Each coin (token) has its personal address, which you can find in the corresponding asset’s tab. Check the detailed guide on How to find your wallet address.
How can I get a Destination tag (Memo) with Trustee?
A Destination tag is a must for transferring XRP and XLM to the wallets of custodial exchange services.
To receive the asset with Trustee, a Destination tag is not required and can be replaced by any random number, for example, “123456”.
How can I transfer cryptocurrency to another wallet?
To execute a transfer, proceed to the corresponding asset’s tab and tap the “Send” button. Then, fill in the receiver’s address, enter the needed asset amount and tap the “Next” button.
Check the transaction data and tap the “Send” button to confirm. Your transaction is sent. Now you can track it either in the Transaction History tab or by its hash.
How can I find Transaction History with Trustee?
You can find your Transaction History directly in the corresponding asset’s tab. The History contains all the information referred to the balance of the certain address, including incoming and outcoming transactions, network fees and staking data, etc.
How can I speed up transactions with Trustee?
Speeded-up transactions are available exclusively for Bitcoin, Ethereum, Dogecoin, and USDT ERC20. Speed-up (Replace-By-Fee) is an enlargement of the fee for the existing transaction which is added to the meme pool. Therefore, such an operation is possible only if there is a free balance of the coin.
To speed up your transaction, proceed to the corresponding transaction and tap the “Replace-By-Fee” button.
How can I cancel a transaction with Trustee?
Cryptocurrency transactions are impossible to cancel. Nevertheless, Trustee provides an opportunity to reverse the transaction unless it has been confirmed by the corresponding network yet.
To reverse the transaction, proceed to its tab and tap the “Cancel” button. The option is available exclusively for Bitcoin, Ethereum, Dogecoin, and USDT ERC20.
How many confirmations are required to transfer funds to Trustee?
For the asset to be displayed in Trustee, at least one network confirmation is required. The process of including a transaction in the block is called a transaction confirmation. Each time transaction is included in the block equals one confirmation.
What is transaction hash?
Transaction hash (TxHash) is the transaction identifier (ID), which consists of a sequence of alphanumeric characters. The transaction hash is unique for each transaction. You can track the status of each transaction with Trustee or blockchain explorer.
Where can I find the transaction hash?
If transferring funds with Trustee, you can find the hash by proceeding to the “Transaction Details” tab of a certain coin. If receiving, the hash should be provided by the sender.
The transaction hash is the only undeniable proof of the cryptocurrency transaction.
How can I track a transaction?
You can track any transaction using its hash via blockchain explorer, where all the information is provided. Check details by kindly following the link.
Where can I find a DApp-browser in Trustee?
Trustee integrates the proven decentralized applications only. You can access them by proceeding to the “Settings” tab, then “Wallet Connect & Dapps – Dapps.
If there is no needed application in the list, you can connect the wallet via Wallet Connect.
How to use Wallet Connect with Trustee?
Wallet Connect is available in the “Settings” tab. To connect the wallet to a website of a decentralized application, tap the “Connect” button and scan a QR code, provided by the website.
To carry out transactions, please, follow the tips on the application’s website.
How can I add one more wallet to Trustee?
Trustee provides an opportunity to create multiple separate wallets within a single app. To add one more wallet, proceed to the “Settings” tab, then consequently tap the “My Wallets” and “Add a Wallet” buttons.
In this way, you can either create a new wallet or import an existing one. Each wallet will have its own Recovery phrase.
Is it possible to import a recovery phrase (seed phrase) from another wallet to Trustee?
You can import to Trustee seed phrases from any non-custodial wallets, including Metamask, MEW, Trust, Tronlink, etc.
Trustee supports both 12 and 24 words combinations.
How to remove a wallet from the app?
To remove your wallet from the application, proceed to the “Settings” tab, then, consequently, tap the “My Wallets”, “Wallet Settings” (four dots), and “Delete The Wallet” button.
The wallet removal is only available for reserved wallets in case there is more than one wallet.
Does Trustee provide any program to reward active users?
In Trustee, there is a loyalty program for active users. Learn more about it by kindly proceeding to the “Earn” tab, then tapping the “Trustee Loyalty Program” button.
What is the cashback link?
The cashback link is your anonymous link, which is used for inviting friends and taking part in Trustee’s loyalty program.
What is a Recovery Phrase(seed phrase)?
A recovery phrase is a sequence of 12 or 24 words that are a unique key to access your wallet and the only way to recover control over your funds if your current mobile device is lost or broken. The recovery phrase is generated while you create your wallet, is stored on your mobile device only, and cannot be changed.
Beware of fraud and never disclose your Recovery Phrase to anyone. Neither Trustee Wallet administrators, nor tech support ever asks for seed phrases of the users.More
What happens to my funds if the mobile device is lost?
You can always recover access to your funds using your Recovery phrase. To do that, simply install Trustee Wallet on your new device, then press the “Recover the wallet” button, and enter your seed phrase. Afterward, access to your funds will be recovered. Add all the required assets to the main screen using the “Add asset” button.
I forgot to save my Recovery Phrase (seed), where do I find it?
To find and save your Recovery Phrase, proceed to the “Settings” tab, then press “My wallets”, afterward click on “Wallet settings” (4 dots), and select the “Recovery Phrase” option.
Where can I find my private key set to access the coin addresses?
In the Trustee Wallet, all the private keys are stored as a Recovery Phrase. We have intentionally excluded the possibility of obtaining private keys for security purposes. You can get your private keys using the Recovery Phrase (seed) on the iancoleman.io service. (Check the manual for advanced users).
What security measures does Trustee Wallet provide to secure my funds?
There are multiple security options in Trustee Wallet:
- Pin-code, consisting of 6 digits;
- Fingerprint (Touch ID);
- Face ID.
I forgot my PIN for the Trustee Wallet, what should I do?
In Trustee Wallet, there is no usual way of PIN recovery, because there is no direct connection with the user. To change your PIN code, please reinstall the application, recover your wallet using seed-phrase, and set up a new PIN code.
How can I set a PIN and other security measures on my wallet?
To set a PIN, as well as other security measures, open the “Settings” menu and choose the PIN tab. Set up your PIN and confirm it. After that, you can enable Face ID/Touch ID and the confirmation of the transaction sent.
Attention! It is possible to create a PIN for wallets with a backed up Recovery Phrase only!
How can I change a PIN code for my wallet?
To change your PIN code, open the “Settings” menu, select the “Change PIN” tab, then set up and confirm your new PIN code.
Can I import seed phrases from other wallets into Trustee Wallet?
Yes, you can import seed phrases from Metamask, MEW, Atomic, Paytomat and other non-custodial wallets into Trustee Wallet. The wallet supports 12 and 24 word seed phrases.
Where can I find private keys for coin addresses?
In Trustee Wallet, all private keys are stored as a seed phrase. We have deliberately ruled out the possibility of obtaining private keys for security purposes. Private keys can be obtained from the seed phrase through the service https://iancoleman.io/bip39/ (For advanced users!).
What is the “Increasing Confidentiality” mode (HD wallet)?
In terms of Bitcoin, “Hierarchical Deterministic” means that each time after an incoming transaction a new address is generated. These addresses are not connected in the blockchain, though have a connection within the wallet. of the incoming. You can receive Bitcoin on any of the addresses generated.
How can I switch the “Increasing Confidentiality” mode (HD) on?
To enable the “Increasing Confidentiality” mode, click on the Bitcoin tab on the home screen, then press the four dots icon to enter the “Settings” menu, and use the slider to activate the “Increasing Confidentiality” mode.
Attention! The switching operation is irreversible!
Which methods are available to purchase or sell cryptocurrencies?
Users of the Trustee Wallet can purchase and sell crypto currencies using bank cards, banking accounts, as well as multiple electronic payment systems, such as Perfect Money, Payeer, ADVCash, Capitalist, etc. Check the full list of the methods in the “Swap” section.
Which cryptocurrencies can be purchased or sold via bank card?
Exchange services of the Trustee Wallet support purchase and sale of over 30 popular coins, as well as dozens of tokens referring to various blockchains.
What should I do if the selected method or swap direction is not supported?
In case the chosen payment method or swap direction is not supported (marked gray), you can perform a cross-exchange to get an asset that supports all the settings, or try a third-party exchange service.
Which bank cards are supported by the Trustee Wallet?
To date, Trusty Wallet successfully supports any bank cards, but the cards issued in Russia. The card must support “3D Secure” technology.
How do I add a card to the Trustee Wallet?
You can add a card while performing a purchase or sale operation in the “Swap” tab. In the application, an unlimited number of bank cards can be added. To add a card, open the “Swap” tab? Press the “Change” button and add a new card.
How do I delete a card from Trustee Wallet?
To delete the card, open the “Swap” tab and press the “Change” button. On the tab displaying a card that has to be deleted, press “Settings (4 dots), and then delete your card.
How do I deposit the balance of the Trustee Wallet with a bank card?
- Follow the step-by-step guide below to purchase cryptocurrency with a bank card:
- Open the “Swap” tab;
- Choose the currency to give, the cryptocurrency to get, and define the pay way;
- Define the amount of the fiat currency to be given and the needed bank card;
- Review the purchase details;
- Perform the payment with your bank card and expect the selected cryptocurrency in your wallet.
If you still have some questions, check the detailed instructions on how to buy cryptocurrency with Trustee Wallet.
How do I withdraw money to the card with Trustee Wallet?
- To sell your cryptocurrency and withdraw money to your bank card, perform the steps described below:
- Open the “Swap” tab;
- Choose the cryptocurrency to give, the fiat currency to receive instead, and the pay way;
- Define the amount of crypto to sell and your bank card data;
- Review details of the sale;
- Transact the cryptocurrency to the address of the exchange service and expect fiat money on your card.
If you still have some questions, please check the detailed instructions on how to sell cryptocurrency with Trustee Wallet.
What is the conversion fee?
The conversion fee includes a fee of the selected exchange service, plus a fee of Trustee Wallet (0,5% of the swap amount). You can find all the information about the fees on the PRE-Check page while performing the swap, right before the payment.
What are the limits for buying and selling cryptocurrencies?
Exchange services set up limits for the exchange. These limits may vary depending on provider, payment method, currency type, etc. To check the minimum and maximum limits for the selected exchange direction, use the MIN and MAX buttons, respectively. Please note, that these limits are set up for a single transaction, while you can perform an unlimited number of swaps.
What is KYC?
KYC (Know Your Customer) is a verification procedure, required by exchange providers. To complete the KYC, follow the tips displayed in the application and provide the information and documents required. After successful completion of the KYC procedure, you will be able to use the selected exchange provider.
What is AML?
AML (Anti-Money Laundering) are the principles aimed to counter laundering of the money obtained by criminal means, terrorist financing, and the creation of weapons of mass destruction. Exchange providers are ruled by them while performing cryptocurrency conversion.
How long does it take to swap cryptocurrencies?
The swapping process takes from 2 to 10 minutes. Take note, that it doesn’t include the time needed to receive the transaction confirmation from the blockchain. For the coins like DOGE, BCH, etc. exchange services may need to get up to 50 confirmations from the network before accepting the deposit and start the conversion procedure.
How do I check the status and details of the order?
You can always check the status of your application in the “Swap” tab – “History” – “Order”. The “Pre-Check” tab displays information at the time the order was created, and the “Check” tab shows the final result.
What should I do if I haven’t received the funds after the purchase or sale operation?
In the case you haven’t received the funds in 60 minutes after withdrawal from your bank card or wallet, please contact a support service. It is important to indicate the ID of the order.
How can I find the swap ID and the order history?
To find out the swap ID, open the “Swap” tab – “History” – “Order” – “Swap order”.
What exchange pairs does Trustee Wallet support?
Exchange providers offer multiple currency pairs. You can find all the available swap directions in the “Swap” tab.
What is the swap fee?
The conversion fee includes a fee of the selected exchange service, plus a fee of the Trustee Wallet (0,2% of the swap amount). You can find all the information about the fees on the PRE-Check page while performing the swap, right before the payment.
How do I swap cryptocurrencies with Trustee Wallet?
- To perform a crypto-to-crypto swap, please follow these steps:
- Open the “Swap” tab;
- Choose the cryptocurrency to give and coins to receive instead;
- Define the amount of the transaction;
- Review details of the sale;
- Transact coins to the address of the exchange service and expect the selected cryptocurrency in your wallet.
If you still have some questions, please check the detailed instructions on how to swap cryptocurrencies with Trustee Wallet.
How to make an exchange?
Go to the Exchange tab, click the “+ Exchange” button, select the exchange direction, indicate the amount and your address, click “Next”. Confirm the operation. Send the cryptocurrency amount specified in the exchange order to the specified address. After a successful transaction, funds will be sent to your address.
I was sent money, but it didn’t come, what to do?
In case the money sent isn’t displayed on your wallet balance, check the following:
- The fact of cryptocurrency has been sent – ask the sender to provide transaction hash and make sure the transaction is successful;
- Compare the receiver’s address in your wallet with the one in the transaction – they should coincide;
- Make sure that the asset has been sent in the corresponding network;
- Check the quality of the Internet connection in which the wallet operates.
How can I add a custom token to the wallet?
To do this, tap on the “Add Asset” button on the home screen of the application, then open the “More” tab, define the smart contract address of the token, and press the “Add Asset” button. After this a token will be added to the home screen.
You can add custom tokens on the ERC-20, TRC-10, TRC-20, BEP-20, Polygon, Harmony ONE, Solana networks.
Where can I find a smart contract address of the token?
For popular tokens, you can find their smart-contract address on coinmarketcap.com. Select the token needed in the “Contracts” column, then copy the address of the smart contract for the required network.
On which network can I receive assets with the Trustee Wallet?
You can receive assets on any network available in the application: ERC20, TRC10/20, BEP20, Polygon (Matic), Harmony ONE, Solana. To do this, enable the asset on the corresponding network in the “Add Asset” tab.
Low energy. Failed to send USDT.
Any operation with the coins, including USDT, requires a positive balance of the “native” coin.
- To send TRC20 tokens, Tron (TRX) is required;
- To send ERC20 tokens, Ethereum (ETH) is required;
- To send BEP20 tokens, BNB Smart Chain is required;
- To send BEP2 tokens, Binance coin (BNB) is required;
- To send USDT Omni tokens, Bitcoin (BTC) is required;
- Similarly, it works with other networks.
When sending tokens, native coins are used to pay the network fee for the transaction.
10 XRP coins are frozen. Why can’t I transfer 10 XRP?
According to the conditions of the Ripple blockchain, 10 XRP are the untouchable balance that is blocked at any Ripple address for its activation. It is called “reserve” and you can not use it. This measure has been introduced by the developers of the Ripple coin protocol to protect the ecosystem from spam transactions and multiple spam wallet creations.
1 XLM coin is frozen. Why can’t I transfer 1 XLM?
According to the conditions of the Stellar blockchain, 1 XLM is the untouchable balance that is blocked at any Stellar address for its activation. It is called “reserve” and you can not use it. This measure has been introduced by the developers of the Stellar coin protocol to protect the ecosystem from spam transactions and multiple spam wallet creations.
Why does Bitcoin have two addresses?
Bitcoin has two address formats – Legacy and Segwit:
- Legacy is the standard Bitcoin format that was originally provided in the protocol and used by most crypto wallets and services;
- SegWit – the new Bitcoin address format, introduced in 2016. This format allowed to increase transaction capacity and lower the network fees by almost 50%.
Find more information in this article.More
How do I select the default Bitcoin address?
Open the “Bitcoin” tab, then press the “Settings” button (4 dots) and choose the default address type (SegWit or Legacy).
Why does Litecoin have two addresses?
Litecoin has two address formats – Legacy and Segwit:
- Legacy is the standard Litecoin format that was originally provided in the protocol and used by most crypto wallets and services;
- SegWit – the new Litecoin address format, introduced in 2017. This format allowed to increase transaction capacity and lower the network fees by almost 50%.
What is staking?
Staking is a process of emission of the coins within the network, based on the Proof-of-Stake (PoS) algorithm. The emission is carried out by distributing awards for new blocks to the participants that have frozen their coins.
How do I stake Tron (TRX) with Trustee Wallet?
To freeze your coins for staking, open the Tron coin tab and move to the “Staking” section. Select the type of freezing, either Bandwidth or Energy, define the amount, and tap on the “Freeze” button. Find detailed information here.
How do I get my reward for staking Tron in the Trustee Wallet?
To get your reward, move to the “Staking” section, then tap on the “Withdraw” button. Withdrawal of rewards is available once in 24 hours.
How many Tron coins do I freeze to get free USDT TRC20 transactions?
For one transaction of USDT TRC20 you need 345 Bandwidth + 29631 Energy, which requires freezing 250 TRX for Bandwidth and 1150 TRX for Energy. Check the current data calculator: https://tronstation.io/calculator.
How do I unfreeze staked Tron coins in the Trustee Wallet?
To unfreeze staked coins, open the Tron tab and move to the “Staking” section. Choose the freezing type (Bandwidth or Energy), and tap on the “Unfreeze” button. You can only unfreeze coins in 72 hours after the last freezing of coins.
How do I stake Solana (SOL) in the Trustee Wallet?
To freeze coins for staking, open the “Solana” tab, then move to the “Staking” section. Choose a validator, enter the amount and tap the “Stake” button. Find detailed information about freezing and awards distribution here.
How do I get my reward for staking Solana in the Trustee Wallet?
Rewards are distributed for a certain stake in SOL, you receive your reward when the stake is unfrozen.
How do I unfreeze staked Solana coins in the Trustee Wallet?
To unfreeze staked coins, open the Solana tab and move to the “Staking” section. In the “History” tab, select the stake to unfreeze and press the “Deactivate” button, then, in the next Epoch, ( ~3 days) press the “Receive” button. You can only deactivate the stakes that were frozen more than one Epoch ago. You must also have a positive balance of SOL to perform the deactivation transaction and collect your reward.
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