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Wallet

What is Trustee?

Trustee is the easiest and the safest way to store, purchase, and sell cryptocurrencies with a Visa/MasterCard. Worldwide, over 500.000 users credit and use Trustee.

The application provides the connection to DeFi services and supports multiple coins, staking, NFTs, and thousands of custom tokens referring to various blockchain services.

Trustee is an open-source technology available to both Android and iOS users. The service has no access to the accounts or personal data of its users and neither participates in nor influences any operations.

Which coins and tokens can I store with Trustee?

Trustee supports over 30 blockchain services, including Bitcoin, Ethereum, Monero, Binance Chain, Tron, Solana, Polygon, Harmony, Fantom, Velas EVM, Ethereum Classic, Litecoin, Ripple, Stellar, Dogecoin, VeChain, Bitcoin Cash, Bitcoin Gold, Bitcoin SV, Verge, FIO, Ambrosus и др, а также протоколы 2-го уровня: MetisDAO, ETH Optimism.

The application provides an opportunity for personal (custom) token integration, including Tether OMNI, ERC20, TRC20, BEP20, Polygon, Solana, VLX20 based tokens.

Which coins can I stake with Trustee?

Trustee supports staking of Tron, Solana, and VeChain coins.

Can I store NFTs with Trustee?

Trustee supports transfers and storage options of  Ethereum, Polygon, Binance Smart Chain, Harmony ONE, Ropsten и Rinkeby based tokens.

Do I need to complete verification to use Trustee?

Trustee is an anonymous crypto wallet and doesn’t require any verification process (KYC).

How can I create a crypto wallet with Trustee?

To create a crypto wallet, install Trustee on your smartphone and run the application. Then, agree to the “Privacy Policy” and tap the “Create a wallet” button.

The wallet is ready to use. Please, follow the notification on a home screen and ensure you’ve saved your recovery phrase. You can find a detailed manual with pictures here.

How can I add a token to Trustee?

To add a cryptocurrency to the home screen, tap the “Add Asset” button, then select the needed asset from the drop-down list and enable it.

After synchronization, the asset will be available on the home screen and ready to use.

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Where can I find my wallet address to receive cryptocurrency?

To receive cryptocurrency, it is required to provide the sender with the address of your wallet. Each coin (token) has its personal address, which you can find in the corresponding asset’s tab. Check the detailed guide on How to find your wallet address.

How can I get a Destination tag (Memo) with Trustee?

A Destination tag is a must for transferring XRP and XLM to the wallets of custodial exchange services.

To receive the asset with Trustee, a Destination tag is not required and can be replaced by any random number, for example, “123456”.

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How can I transfer cryptocurrency to another wallet?

To execute a transfer, proceed to the corresponding asset’s tab and tap the “Send” button. Then, fill in the receiver’s address, enter the needed asset amount and tap the “Next” button.

Check the transaction data and tap the “Send” button to confirm. Your transaction is sent. Now you can track it either in the Transaction History tab or by its hash.

How can I find Transaction History with Trustee?

You can find your Transaction History directly in the corresponding asset’s tab. The History contains all the information referred to the balance of the certain address, including incoming and outcoming transactions, network fees and staking data, etc.

How can I speed up transactions with Trustee?

Speeded-up transactions are available exclusively for Bitcoin, Ethereum, Dogecoin, and USDT ERC20. Speed-up (Replace-By-Fee) is an enlargement of the fee for the existing transaction which is added to the meme pool. Therefore, such an operation is possible only if there is a free balance of the coin.

To speed up your transaction, proceed to the corresponding transaction and tap the “Replace-By-Fee” button.

How can I cancel a transaction with Trustee?

Cryptocurrency transactions are impossible to cancel. Nevertheless, Trustee provides an opportunity to reverse the transaction unless it has been confirmed by the corresponding network yet.

To reverse the transaction, proceed to its tab and tap the “Cancel” button. The option is available exclusively for Bitcoin, Ethereum, Dogecoin, and USDT ERC20.

How many confirmations are required to transfer funds to Trustee?

For the asset to be displayed in Trustee, at least one network confirmation is required. The process of including a transaction in the block is called a transaction confirmation. Each time transaction is included in the block equals one confirmation.

What is transaction hash?

Transaction hash (TxHash) is the transaction identifier (ID), which consists of a sequence of alphanumeric characters. The transaction hash is unique for each transaction. You can track the status of each transaction with Trustee or blockchain explorer.

Where can I find the transaction hash?

If transferring funds with Trustee, you can find the hash by proceeding to the “Transaction Details” tab of a certain coin. If receiving, the hash should be provided by the sender.

The transaction hash is the only undeniable proof of the cryptocurrency transaction.

How can I track a transaction?

You can track any transaction using its hash via blockchain explorer, where all the information is provided. Check details by kindly following the link.

Where can I find a DApp-browser in Trustee?

Trustee integrates the proven decentralized applications only. You can access them by proceeding to the “Settings” tab, then “Wallet Connect & Dapps – Dapps.

If there is no needed application in the list, you can connect the wallet via Wallet Connect.

How to use Wallet Connect with Trustee?

Wallet Connect is available in the “Settings” tab. To connect the wallet to a website of a decentralized application, tap the “Connect” button and scan a QR code, provided by the website.

To carry out transactions, please, follow the tips on the application’s website.

How can I add one more wallet to Trustee?

Trustee provides an opportunity to create multiple separate wallets within a single app. To add one more wallet, proceed to the “Settings” tab, then consequently tap the “My Wallets” and “Add a Wallet” buttons.

In this way, you can either create a new wallet or import an existing one. Each wallet will have its own Recovery phrase.

Is it possible to import a recovery phrase (seed phrase) from another wallet to Trustee?

You can import to Trustee seed phrases from any non-custodial wallets, including Metamask, MEW, Trust, Tronlink, etc.

Trustee supports both 12 and 24 words combinations.

How to remove a wallet from the app?

To remove your wallet from the application, proceed to the “Settings” tab, then, consequently, tap the “My Wallets”, “Wallet Settings” (four dots), and “Delete The Wallet” button.

The wallet removal is only available for reserved wallets in case there is more than one wallet.

Does Trustee provide any program to reward active users?

In Trustee, there is a loyalty program for active users. Learn more about it by kindly proceeding to the “Earn” tab, then tapping the “Trustee Loyalty Program” button.

What is the cashback link?

The cashback link is your anonymous link, which is used for inviting friends and taking part in Trustee’s loyalty program.

Security

What is a seed phrase?

A seed phrase is a 12 or 24 word sequence required to restore access to the wallet. Be sure to keep the wallet seed phrase in a safe place, never, under any pretext, transfer the seed phrase to third parties!

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I forgot to save my seed, where can I find it?

See the Settings menu -> Reserve wallet.

What happens to my funds if I lose my mobile device?

You need to install Trustee Wallet on a new device and import the wallet using a seed phrase. Settings menu -> Import wallet.

What are the ways to protect my wallet in Trustee Wallet?

To log in to Trustee Wallet, you can set a PIN, and also choose to log in by Fingerprint (Touch ID) or FACE ID.

I have forgotten my app PIN, what should I do?

In Trustee Wallet, there is no usual way to recover a PIN, as there is no personal user data to contact it. To change the PIN, you need to completely reinstall the application, import the seed phrase from the wallet and set a new PIN.

How do I change the PIN from the app?

Go to the Settings tab and select Change PIN, set and confirm a new PIN.

Can I import seed phrases from other wallets into Trustee Wallet?

Yes, you can import seed phrases from Metamask, MEW, Atomic, Paytomat and other non-custodial wallets into Trustee Wallet. The wallet supports 12 and 24 word seed phrases.

Where can I find private keys for coin addresses?

In Trustee Wallet, all private keys are stored as a seed phrase. We have deliberately ruled out the possibility of obtaining private keys for security purposes. Private keys can be obtained from the seed phrase through the service https://iancoleman.io/bip39/ (For advanced users!).

Buying and Selling

What cryptocurrencies can I buy and sell with a credit card?

The following coins and tokens are available: BTC, ETH, LTC, XRP, UAX, USDT omni / erc20

What bank cards does Trustee Wallet support?

At the moment, Trustee Wallet successfully works with bank cards of Ukraine and Kazakhstan. The card must have 3D Secure technology. Payments on Pre-paid cards are not made!

How to buy cryptocurrency from a bank card?

Go to the Buy tab, select the direction of purchase, specify the amount, add your bank card information and click “Buy”. Check out the purchase details and click Buy. Complete the purchase by entering the required card details. Expect the receipt of cryptocurrency in your wallet.

How to withdraw cryptocurrency to a bank card?

Go to the Sell tab, select the direction of sale, specify the amount, add your bank card information and click “Sell”. Review the sale details and click “Sell”, specify the network commission for the transaction and click “Submit”. Expect the receipt of funds to your bank card.

What is the wallet commission for converting?

Trustee commission is 0.2% of the exchange amount. The total conversion commission includes the provider’s commission + the Trustee Wallet commission and is:

Buying / selling for UAH cards: 1.7%
Buying through Qiwi: 0%

What are the buy / sell limits for UAH cards?

Purchase in one operation – from UAH 150 to UAH 24,000 (BTC, ETH, LTC, XRP, UAX, USDT omni / erc20)
Sale in one operation – from 41 UAH to 250,000 UAH (BTC, ETH, LTC, XRP, UAX, USDT omni / erc20)
The monthly limit for one card is UAH 250,000. You can add an unlimited number of cards to your wallet!

How long does it take for cryptocurrency to be credited to my wallet after purchase?

Cryptocurrency is sent to your wallet immediately after payment for the purchase. Transaction time depends on network congestion and, according to averaged data, is about 5 minutes for ETH, LTC, XRP, USDT erc20 and about 30 minutes for BTC and USDT omni.

How long does it take for funds to be credited to my bank card?

The sending of fiat funds to your card occurs immediately after receiving the cryptocurrency by the exchange provider (at least 3 network confirmations). According to the average data, such an operation is about 5 minutes for ETH, LTC, XRP, USDT erc20 and about 30 minutes for BTC and USDT omni.

Exchange

Is it possible to exchange one cryptocurrency for another within the wallet?

Yes, use the “Share” button on the main screen of the application.

What trading pairs are there in Trustee Wallet?

For exchanging cryptocurrencies, Trustee Wallet provides many trading pairs, see all options directly in the application.

What is the commission when exchanging cryptocurrencies?

Trustee Wallet does not charge any exchange fees. It should be noted that the exchange itself takes place on the side of the partner-exchange provider, whose commissions are already included.

How to make an exchange?

Go to the Exchange tab, click the “+ Exchange” button, select the exchange direction, indicate the amount and your address, click “Next”. Confirm the operation. Send the cryptocurrency amount specified in the exchange order to the specified address. After a successful transaction, funds will be sent to your address.

Loyalty program

Does Trustee Wallet have a user reward program?

Yes, Trustee Wallet has a customer loyalty program. It consists of Cashback and a two-tier affiliate program, which ultimately allows you to receive up to 30% of Trustee commissions for purchases and sales of cryptocurrencies by invited users.

What is Cashback Link?

This is your personal link, by which you can invite a friend and receive a part of the commission for his purchase / sale of cryptocurrencies through a bank card.

How do I activate Cashback?

To activate, you need to invite one your friend via your Cashback link (it is available in the “Earn” section). Upon activation, you will receive 10% of the Trustee commission from your exchanges. This function is activated forever!

What are the conditions of the affiliate program?

Level 1 – 10% of the Trustee commission for buying and selling cryptocurrencies by invited users (activated from the first partner). The more friends install the wallet using your link, the more your income will be.

Level 2 – it is activated when the structure’s turnover exceeds 5000 USDT per week and will allow you to receive 10% of Trustee commissions from 2nd level users (partners of your partners).

Why is there no partner in the structure who registered using my Cashback link?

In order for the partner to appear in your structure, you need to install the application using your link, open the wallet and generate a new seed phrase. If after these actions there is no partner, then a mistake was made, but your partner can manually set you up as a senior partner by specifying your cashback link in the Cashback section.

What happens to my affiliate network if I lose my mobile device?

When building an affiliate network, the user is anonymously tied to his seed phrase, so when you install Trustee Wallet and import your seed phrase on a new device, the affiliate network will be resumed.

How to withdraw cashback and affiliate rewards?

The minimum withdrawal amount is 2 USDT.

Did not find an answer to your question?

If you have not found the answer to your question, please contact our support service.

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